My Random Thoughts and Experiences

Tuesday, July 28, 2009

Nigerian services + anger = Scar on face and bloody shirt

3 weeks in Nigeria and i've definitely been enjoying the Nigerian "customer service" to its fullest.

It all started when i decided to relocate back to nigeria....ok ok out with the drama.....

I decided to air cargo my stuff and i got this deal of 7 days deliver to your door guarantee. hmmmm 419 people indeed.
So after 2 weeks of when i was supposed to receive the shipment, i decided to go to the Lagos office in Ikeja myself after the guy I was dealing with kept hanging up the phone on me. (Im not sure if the guy could not speak/understand English)

So i go to this dodgy and rough place where my stuff was and meet this stupid woman called the receptionist. I told her i paid for door delivery but i decided to pick it up my self, so if she could help me organize people to carry the load into my car, I'd be grateful. The stupid woman told me she doesn't know anything about that and I should go call some Paul guy since he was the one handling my cargo. " He is for Maryland and Im for New York" she said. Mcheeeew wetin concern me ...arent y'all working for the same company? then she began reporting me to another person claiming i was shouting at her. to cut this annoying story short, I got half of my luggage and went home angry with chest pains.

Now a week later I called them and they told me my remaining load had arrived on thursday and they would deliver on friday. On Friday, the guy told me he would deliver on saturday. On monday i told him not to bother that I would come for it. I get to this dingy place again only to find out that my load had not yet arrived Nigeria. I was mad...why in the hell did they ask me to come? or tell me it was here on friday. 419 people. I got so mad that i stormed out of the building opened the car door and slammed the edge of the door right under my right eyebrow. I was so mad that I could not feel the pain. Next thing i see is my head gushing with blood and my shirt all stained with blood. My mother wanted me to rush to the hospital to get it stiched...i was scared of being sewned up so i just went to treat the wound. I now had to roam around lagos with a booboo on my face and blood stains on my shirt, adding to the blemishes on my face after the mosquito attacks. This is Lagos

Yesterday some cop abi police woman stopped me to be asking me yeye questions, only to end the 30 mins holding me up with "aunty anything for me?" I go chop banana?" I only had banana in my car to offer her. She laughed and told me to go.,


Good Naija Girl said...

Oh my gosh you poor thing! I'm so sorry for your injury too :(

I'm glad you still have your sense of humour...I trust you!

It's truly sad that people can't be honest and do what they say they'll do. Why are some business people always trying to cheat people who have paid their money to someone to do honest work?


*shaking head*

Customer service is a necessity but when there is inadequate competition for services, the service provider doesn't feel the need to do a better job.

E pele oh, my sista. I hope you get your things and also hope that your booboo heals quickly.

BTW, you would be doing the world of Nigerians and others a great favor by stating exactly who this company is, so that those of us who care about good service will not fall for their trap.


LG said...

lollll@ u go chop babana abi na banana :-)
pele abt ur face dearie, Chai dat kind thing sabi pain pessin,nut we thank God it wasnt too serious' hope u ve gotten d rest of ur luggage now.

take kia, (how popsie)

aloted said...

eyah pele dia!

I remember my sister posted her stuff from the states to naija and it got here safely but it took a while sha..

Naija oooo

pls who be this chienese poster??

Anonymous said...

Hey Check out ULTIMATE Awards, add your blog on there

tps360 said...

hope you are doing ok!!!...wish you the very best

AlooFar said...

Spam comments have taken over. Clean your house.